Assignment
Route an incoming chat to the person who should answer it. Stop two agents typing in the same thread.
Inbox
One WhatsApp number. Your whole desk on it.
Assign chats, leave notes the customer never sees, and stop forwarding screenshots in a staff group.
Internal notes
Leave a note the customer never sees. Handovers happen in the thread, not a staff WhatsApp group.
Quick replies
Canned answers for the questions you already know. Templates still follow Meta’s rules.
Search
Find a message or a contact without scrolling a phone.
Tags
Label conversations so follow-ups and reports are not a guessing game.
Agent activity
See who is on chats. We do not invent response-time percentages.
Questions
Create a DineRepos account
Sign up, connect WhatsApp, and work from the shared inbox.
