Refund Policy
Last updated: January 2025
1. Introduction
This refund page is for DineRepos subscriptions. It is not a 30-day guarantee banner. See the full refund policy for Meta charges, setup fees, and when the law requires a correction. Email [email protected].
2. General Refund Policy
DineRepos does not offer a blanket money-back guarantee. Subscription fees are for access to the CRM. Meta conversation charges are billed by Meta and are not refunded by DineRepos except where the law requires a billing correction.
• See the full refund policy at /refund-policy for setup fees and add-ons
• Billing errors: email [email protected]
• Cancellation stops renewal; unused time is not automatically refunded
3. Eligibility for Refunds
3.1 New Customer Guarantee
There is no advertised 30-day guarantee on DineRepos. Refunds happen where required by law or where we agree in writing.
3.2 Existing Customers
Existing customers may be eligible for partial refunds or credits in specific circumstances, such as service outages or billing errors.
3.3 Exclusions
Refunds are not available for add-on services, custom integrations, or professional services unless otherwise specified.
4. How to Request a Refund
4.1 Contact Customer Support
Submit your refund request through our customer support channels:
• Email: [email protected]
• Live Chat: Available on our website
4.2 Required Information
Please provide the following information with your refund request:
• Your account email address
• Transaction ID or invoice number
• Reason for the refund request
• Date of the transaction
5. Refund Processing
5.1 Review Process
All refund requests are reviewed by our customer support team within 2 business days.
5.2 Approval and Processing
Once approved, refunds are processed within 5-10 business days, depending on your payment provider.
5.3 Notification
You will receive an email confirmation once your refund has been processed.
6. Cancellation Policy
6.1 Subscription Cancellation
You may cancel your subscription at any time through your account dashboard or by contacting customer support.
6.2 Effective Date
Cancellations take effect at the end of your current billing period. You will continue to have access to the service until the end of the period you have already paid for.
6.3 No Partial Refunds
We do not provide partial refunds for unused portions of your subscription period.
7. Special Circumstances
7.1 Service Outages
If we experience significant service outages that affect your ability to use our platform, we may offer credits or partial refunds at our discretion.
7.2 Billing Errors
If you are charged incorrectly due to a billing error on our part, we will issue a full refund for the incorrect amount.
7.3 Force Majeure
In cases of force majeure events that significantly impact our service, we may offer refunds or credits as appropriate.
8. Non-Refundable Items
• Processing fees and transaction costs
• Taxes and government charges
• Custom integration development
• Professional services and consulting
• Add-on services purchased separately
• Data migration services
9. Dispute Resolution
If you disagree with a refund decision, we encourage you to contact our customer support team to discuss the matter further.
For unresolved disputes, you may escalate the issue to our management team by emailing [email protected].
10. Contact Information
For questions about refunds, cancellations, or billing, please contact us:
General Support: [email protected]
Billing Support: [email protected]
Live Chat: Available on our website
11. Policy Updates
We may update this Refund Policy from time to time. Changes will be posted on our website with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
Frequently Asked Questions
How long does it take to process a refund?
Refunds are typically processed within 5-10 business days after approval, depending on your payment provider.
Can I get a refund if I cancel mid-month?
No, we do not provide partial refunds for unused portions of your subscription period. You will have access until the end of the period you've already paid for.
What if I'm not satisfied with the service?
Email [email protected]. Do not assume a 30-day money-back window — that is not DineRepos policy.
Are there any fees for refunds?
Processing fees and taxes are non-refundable. The refund amount will be the subscription cost minus these fees.